Income Ally
Platform
What the product is, and what it costs
The product Overview Stay human. Stay compliant. The queue Built overnight, and it explains itself. Rules and thresholds Readable, and yours to change. The empathy agent It drafts for a person. It decides nothing. Former tenants The six-year clock, enforced not reported.
Commercial Pricing On the size of the book, not per seat. Security and data Isolation in the database, not a WHERE clause. About Who builds it, and the rules we write by.
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Roles
Arrears software is bought by a committee
Finance and leadership CFO Can you break the arrears figure down? Chief Executive The regulator’s questions, answered first.
Income and service Head of Income A worklist that says why. Income Officer Without the cases that fix themselves. CX Director Nobody chased down a channel they cannot use.
Assurance and technical Regulatory Compliance Where the law says stop, it stops. IT & Data Lead Readable rules, a human in every decision.
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Answers
Arrears and the law, answered with the statute named
Holds and the clock Chasing former tenants Six years. What restarts it, and what doesn’t. Breathing Space Contact, interest and enforcement all stop. Mental health moratorium No 60-day cap, and usually no end date.
Possession and duties Pre-Action Protocol Judged when the claim is issued. Ground 8 It does not exist against a secure tenant. The equality duty Due regard, at the time, recorded.
Reporting and benefits Tenant Satisfaction Measures Which ones an income team moves. Universal Credit payments Managed payment and deduction are not the same.
Reference Glossary Twenty-two terms, statute named. Buyer’s guide Twelve questions for any vendor, us included.
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Legal spine
Every duty, and where it stops
What it does On screen, today Eight duties wired into what it will and won’t do. Evidenced, not certified It holds the record. A court decides if it is enough.
Where it stops What it does not do Nine of them, including a gap we would rather you read. Words you won’t find “Compliant”. “Approved”. “Guaranteed”.
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Pricing

Priced on the size of the book, not the number of seats

Every plan carries unlimited users, the full rule set, and both the current and former tenant books. Tell us your account volumes and we will put a number to it.

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An income team that has to ration logins is a team working around its software. A per-seat line also charges you more for putting more people on a problem, which is the opposite of what it should do.

And the licence is usually not the real cost in this category. The change request is.

Plans

Three shapes, one price basis

Pilot

One patch, one team, a fixed period

Your own data loaded, the full rule set and admin, unlimited users. Ends with numbers about your book rather than somebody else’s.

Standard

The whole book, current and former

Every rule, every page, every user. The legal spine, the evidence packs and the queue across all patches.

Group

Several landlords, kept apart

Separate books with separate rules and thresholds, isolated in the database rather than by a filter, reported together where you want it.

What is included

Everything, is the short answer

In every plan

  • Unlimited users. No per-seat charge, ever.
  • The full rule set, and the admin to change it yourself.
  • Current and former tenant books.
  • The legal spine: holds, the limitation clock, Protocol and equality evidence.
  • Rule and threshold changes, unlimited, at no cost.

What we will not do

  • Publish a price that would be wrong for almost every book.
  • Quote an arrears-reduction percentage. We have no benchmark set, and one measured on another landlord’s book is not evidence about yours.
  • Charge a change request for moving a threshold.
  • Require a paid discovery phase before telling you a number.

Honest about cost

Where the real effort sits

Loading your book is easy

Reproducing an incumbent’s undocumented rule set in readable form is the actual work, and it is honest to call that a project rather than an import.

A pilot is a real pilot

One patch, one team, a fixed period, your data. It exists so the business case is built on your numbers. If it does not work, that is a result too.

No published price is a trade-off

It means you have to ask. We have made the asking cheap: volumes and your housing management system are enough for a figure.

Tell us the size of the book

Account volumes and which housing management system you run. That is enough for a number.